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Refund and Cancellation Policy

Last updated: October 2026.

1. Overview

This policy explains how cancellations, refunds and service termination work for the services provided by Liyo C Raju. The goal is fairness in both directions: you should not pay for work you did not receive, and we should be compensated for work already performed.

2. Cancellations by you

  • You may cancel a service engagement by giving us written notice (email or WhatsApp message) of at least 7 days.
  • If no work has started, we refund any advance paid, minus non-recoverable third-party costs already incurred on your behalf.
  • If work is in progress, the refund is calculated on the advance minus the value of work completed to date and any non-recoverable third-party costs.

3. Refund amounts

  • Before work begins: up to 50% of any advance is refundable (less non-recoverable third-party costs), reflecting scheduling and preparation already performed.
  • After delivery: fees for completed and delivered milestones are not refundable, as the work has been performed and handed over.
  • Approved refunds are processed within 7–14 business days to the original payment method.

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4. Non-refundable items

  • Domain registration and renewal fees;
  • Third-party platform fees already paid (for example WhatsApp Business Platform or hosting charges);
  • Work already delivered and accepted by you.

5. Termination of ongoing services

Monthly or ongoing services (such as maintenance or hosting management) may be terminated with 7 days written notice before the next billing period. Charges already billed for the current period are not refundable.

6. Cancellations and failures by us

If we are unable to deliver an agreed service, we will tell you promptly and refund the portion of fees relating to undelivered work in full.

7. How to request a cancellation or refund

Contact us at – or – with your name, the service involved and the reason. We will confirm receipt and respond with the applicable refund calculation within 5 business days.

8. Editing this policy

The figures in this policy (notice periods, percentages and processing times) are configurable in our site configuration and may be updated. The version published on this page always applies to new engagements.