Privacy Policy
Last updated: October 2026. Applies to Liyo C Raju ("we", "us"), a software development and IT services business operating in India.
1. Who we are
This Privacy Policy explains how Liyo C Raju collects, uses and protects personal information when you visit this website, contact us, or use our software and automation services. Our contact details are: email –, phone –, address –.
2. Information we collect
2.1 Information you provide directly
- Contact form details — your name, email address, subject and message when you submit the contact form on this website.
- Communication records — emails, WhatsApp messages and call notes exchanged while discussing or delivering our services.
- Business information — details about your business and its processes that you share with us so we can scope and deliver work.
2.2 Information collected automatically
- Basic server logs — our hosting provider may record your IP address, browser type, pages visited and timestamps for security and operational purposes.
- Cookies — this website does not currently use tracking or advertising cookies. If we add analytics in the future, this policy will be updated before they are enabled.
3. How we use your information
- To respond to your enquiries and provide quotes;
- To deliver, maintain and support the software and automation services you engage us for;
- To communicate with you about an active project, including via WhatsApp where you have agreed to it;
- To meet legal, accounting and tax obligations applicable in India;
- To keep our website and services secure.
We do not sell your personal information, and we do not send marketing communications unless you have asked to receive them.
4. Contact form data
When you submit the contact form, your message is transmitted to us (directly or through a form-processing provider) and stored so we can reply. Please do not include passwords, financial details or other sensitive information in the form.
5. WhatsApp communication
For services involving the WhatsApp Business Platform, messages you send to or receive from your customers through systems we build are processed to deliver those services. We access customer conversation data only as far as needed to set up, maintain or troubleshoot the system, and only under the terms of our agreement with you. WhatsApp itself processes messages in accordance with WhatsApp's own Privacy Policy, which we encourage you to review.
6. Sharing with service providers
We use a small number of third-party providers to operate the business, for example:
- Website and form hosting providers (which process data submitted through this site);
- Email and communication services;
- WhatsApp Business Platform services (Meta Platforms, Inc.), where your service involves WhatsApp integration.
These providers process personal information only to the extent needed to provide their service to us, under their own privacy terms. We do not authorise them to use your information for their own marketing.
7. Data retention
We keep enquiry and project records only for as long as needed: contact-form conversations for up to 24 months after our last reply, and project/business records for the period required by Indian tax, accounting and contract law. When information is no longer needed, it is securely deleted.
8. Data security
We apply reasonable technical and organisational measures to protect personal information — including access limited to the person delivering your work, HTTPS for this website, and reputable providers for hosting and email. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We do not currently hold any formal security certification, and we do not claim compliance with specific certification frameworks.
9. Your rights
You may request to access, correct, or delete the personal information we hold about you, and you may object to particular uses of your information. To make a request, contact us at –. We will respond within a reasonable time and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 where it applies to our processing.
10. Changes to this policy
If we change this Privacy Policy, the updated version will be published on this page with a revised "Last updated" date. For significant changes that affect how we handle information you have already provided, we will also notify you by email where we have your contact details.